Module 6: Closing a project

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In this post, I provide complete, accurate, and detailed explanations for the answers to Module 6: Closing a project of Course 4: Project Execution: Running the Project – Google Project Management: Professional Certificate.

Whether you’re preparing for quizzes or brushing up on your knowledge, these insights will help you master the concepts effectively. Let’s dive into the correct answers and detailed explanations for each question!

Test your knowledge: Closing a project

Practice Quiz

1. Which of the following criteria must be met in order to close a project? Select all that apply.

Project work has been completed
Project team members have started new positions
Agreed-upon project management processes have been executed

Key stakeholders have acknowledged and agreed that the project is complete

Explanation:
To close a project, the work must be completed, the agreed-upon project processes followed, and stakeholders must approve the completion. Project team members starting new positions is not a criterion for closing a project; it is more related to team transitions.

2. Which type of projects should a project manager avoid getting involved in because it can negatively impact their team? Select all that apply.

Short-term projects

Abandoned projects
Challenging projects
Never-ending projects

Explanation:
Project managers should avoid projects that lack clear goals or have been abandoned, as these can waste resources and demoralize the team. Challenging and short-term projects can be manageable and beneficial if well-defined and supported.

3. What type of project exists when an incomplete handoff results in a final deliverable that never reaches the customer?

Scope-protected project
Abandoned project

Never-ending project
Closed project

Explanation:
An incomplete handoff that prevents the deliverable from reaching the customer classifies the project as abandoned because it fails to meet its purpose.

4. What type of project exists when project deliverables and tasks cannot be completed?

Scope-protected project
Abandoned project
Closed project

Never-ending project

Explanation:
A never-ending project lacks clear boundaries or goals, making it impossible to complete the deliverables or tasks effectively. This is often due to scope creep or insufficient planning.

Module 6 Challenge

Graded Quiz

5. A project manager works with a stakeholder for months to open a community greenhouse. The stakeholder changes their expectations and the project timeline.

What actions can the project manager take to resolve this issue? Select all that apply.

The project manager can review the contracts with the stakeholder to include the timeline and the budget.

The project manager meets with the team to determine who is not doing their job correctly.
The project manager can establish a timeline to complete this project and propose a follow-up project.
The project manager avoids the stakeholder and continues with their original plan.

6. Which step of the closing process may be as simple as sending an email or as complicated as having a large meeting?

Host a closing celebration with the team.
Conduct a formal retrospective with the team.
Review contracts and documentation with the whole project team.

Make sure that all stakeholders are aware the project, or phase, is ending.

7. Consider the following project closing scenario:

The project manager does a final review of tasks and deliverables to ensure they are complete. They make sure there is written proof from stakeholders documenting that they are happy with the outcome. The project manager leads a meeting with the team to document what went well, what could be improved, and overall lessons learned. Finally, the team is disbanded, and the project manager thanks them for their work.

What step of the project closing phase is the project manager missing?

Document acceptance of the project outcome
Conduct a formal retrospective with the project team

Ensure the project has satisfied its deliverables, goals, and desired outcomes
Review all contracts and documentation

8. What are the main purposes of a closeout report? Select all that apply.

Gives the project manager time to meet with the team one last time to complete missing work

Provides an evaluation of the quality of work
Evaluates the project’s performance with respect to budget and schedule
Serves as a blueprint to document what the team did, how they did it, and what they delivered

9. In what three ways does a small closing process at the end of each milestone differ from a formal, more comprehensive closing phase at the end of the project?

After a milestone closing, during the project, there is no need to reach out to stakeholders.
After a milestone closing, during the project, stakeholders provide feedback regarding any changes that need to be made going forward.
A formal closing, at the end of a project, is the last step before a team disbands.

A formal closing, at the end of a project, includes an impact reporting meeting.

10. Consider the following scenario:

The project manager needs to include several sections in the closeout report for the Janco car company’s new car series launch. First, the project manager completes the executive summary, describing the project process and purpose. Second, they note the key accomplishments like meeting the launch’s objectives and highlighting the team’s impact on the project. Third, they identify open items like what the team didn’t complete, and add improvement ideas for similar, future projects. Fourth, they detail the next steps for follow-up projects. Fifth, they list the launch schedule with project milestones, project on-track status, and setbacks. And sixth, they list the project resources like the original project plan, stakeholder communications, and documents such as user manuals on how to unload cars from delivery trucks.

Which item is the project manager missing in their closeout report?

Next steps
Open items

Key accomplishments
Lessons learned

11. Fill in the blank: A retrospective is the best tool for reflection and _________ .

planning

improvement
budgeting
collaboration

12. Your team has completed their project, but you’ve neglected to close it out and confirm all work is done. What sort of impact can this create for your organization? Select all that apply.

Put your organization at legal risk
Remove unnecessary budgetary expenses
Damage your relationship with the customer or client

Negatively impact scheduled launch dates

13. Which closeout report section includes topics such as things the team didn’t get to work on and ideas for changes if they had the time?

Executive summary
Lessons learned

Key accomplishments
Open items

14. Which of the following are benefits of hosting a retrospective at the closing of a project? Select all that apply.

Promotes positive changes

Decreases the following project’s budget
Encourages team building
Facilitates improved collaboration

15. What happens during a project closing? Select all that apply.

The team obtains formal recognition from key stakeholders that the project is complete.
The project manager and team confirms all project tasks are complete.
The team executes remaining project management processes, such as procedural or administrative work.

The customer identifies new deliverables and ongoing task work.

16. What are the potential effects on a project team if a project is not closed properly? Select all that apply.

Encourages the team to move on to new projects
Negatively impacts the team’s time and effort

Lessons learned could be lost if not recorded correctly
Diminishes the team’s credibility

17. As a project manager, you prepare a final presentation for stakeholders to summarize what your team has accomplished and answer any questions or concerns. What type of presentation should you prepare?

A request for proposal presentation

A risk register presentation
A statement of work presentation
An impact report presentation

18. What are the main purposes of the project closeout report? Select all that apply.

Celebrate the team’s success with a formal congratulations
Review the project’s performance in respect to budget and schedule
Provide an evaluation of the quality of work

Document what the team did, how they did it, and what they delivered

19. As a project manager, you put together closing documentation for a project. Which of the following steps should you complete? Select all that apply.

Create closeout reports
Review notes from any retrospectives

Gather final feedback from stakeholders
Verify that all team members completed their tasks

20. What should a project manager do to ensure an effective closing process? Select all that apply.

The project manager hosts a retrospective meeting for the team.

The project manager confirms the work is done and the agreed-upon closing processes are executed.
The project manager invites the stakeholders to provide the notes from their independent retrospective.
The project manager gives the stakeholders an impact reporting presentation.

21. What team considerations should the project manager focus on during the closing process?

Build a culture that allows retrospectives so teams can collaborate and have positive changes
Encourage the team to review one another’s work to find the weak link in the team
Review all project tasks to see where the team members could have been involved more

Work with each team member to review the work that they did and the deadlines they missed

22. Fill in the blank: As a project manager, it is important to avoid two kinds of projects: abandoned projects and _____ projects.

incomplete
never-ending

unapproved
unwritten

23. Which document acts as a blueprint for what the team did, how they did it, and what they delivered?

Retrospective review

Project closeout report
Impact report
ROAM analysis

24. A project manager assigns tasks to a team that is not prepared or skilled in the languages required to implement the solution. The team is not able to complete the deliverables adequately. What type of project does this describe?

A never-ending project
A deadline project
A successful project

An abandoned project

25. Consider the following scenario:

The project manager reviews documentation for the project, including the statement of work and RACI chart. The project manager closes the vendor contract, submits all payments, and retrieves all final deliverables from contracted workers. They send an email communication to ensure all stakeholders are aware that the project is ending. Finally, the project manager finishes up the project by gathering final feedback and conducting closing surveys.

What step of the closing process did the project manager skip in this scenario?

Refer to documentation created earlier in the project
Complete any necessary follow-up work, such as gathering data and information

Conduct administrative closure of the procurement process
Put together closing documentation, such as creating closeout reports

26. As a project manager, you prepare a final presentation for stakeholders to summarize what your team has accomplished and answer any questions or concerns. What type of presentation should you prepare? Select all that apply.

Gives the project manager time to meet with the team one last time to complete missing work

Evaluates the project’s performance with respect to budget and schedule
Serves as a blueprint to document what the team did, how they did it, and what they delivered
Provides an evaluation of the quality of work

27. Which document can serve as a knowledge transfer between project managers?

A project closure document
A risk register
A statement of work

An open items list

28. What is a benefit of retrospectives?

They help identify areas for improvement.
They manage stress for project managers.

They allow team members to share details on past projects.
They help with a team member’s performance review.

29. Which of the following are true regarding a team celebration at the end of a project? Select all that apply.

It fuels positive change within the team.

It helps improve collaboration on future projects.
It typically needs to be approved by stakeholders.
It can be a team-building exercise.

30. What are the impacts of not formally closing a project?

A strained relationship and lack of credibility with customers, users, and vendors
Project stakeholders work with project managers to complete the project
Not enough work for the team if the project isn’t closed

The project team will move on to the next project

31. As a project manager, you are preparing for the initial launch of a product and further product updates in the near future. Does the initial launch need a closing process and why?

This launch does not need a closing process because initial launches can happen multiple times.
This launch does need a closing process because the first launch is a milestone that will not be re-addressed.

This launch does not need a closing process because that requires more work for the project manager.
This launch does need a closing process because all projects have a closing process for milestones.

32. In what ways does a small closing process at the end of each milestone differ from a formal, more comprehensive closing phase at the end of the project? Select all that apply.

A formal closing, at the end of a project, is the last step before a team disbands.

A formal closing, at the end of a project, includes an impact reporting meeting.
After a milestone closing, during the project, there is no need to reach out to stakeholders.
After a milestone closing, during the project, stakeholders provide feedback regarding any changes that need to be made going forward.

33. What stage of the closing process are retrospectives done? Select all that apply.

When a new team member joins the project
At major completions or milestones
When a new task is completed

At the end of a project

34. As a project manager, your team has completed the required tasks for a project. What is the first step of the closeout process?

The project manager can review all tasks to assure the work is completed and no tasks were missed.
The project manager can ask the client to sign off on the contract documents.

The project manager meets with the team to celebrate the completed work.
The project manager can start another round of user testing.

35. What steps should a project manager take to make sure a project is closed? Select all that apply.

Get formal recognition from stakeholders that the project is done

Spend any remaining funds in the project’s budget
Ensure all agreed upon project management processes are complete
Confirm all tasks and work are complete

36. Who is a project closeout report often written for?

Project managers
Vendors
The development team

Stakeholders

37. User acceptance testing for a product results in more unblockable bugs and the client is unsatisfied with the product. What type of project does this describe?

Never-ending
Incomplete

Unapproved
Unwritten

38. The deadline for a specific project has not been properly communicated with stakeholders and is pushed out continuously. What type of project has this become?

A never-ending project

A successful project
A deadline project
An abandoned project

39. As a project manager, how can you determine if milestones need a closing process?

If the team decides the milestone closing process will waste time
If a stakeholder requested it in the project charter
If there are more milestones than project tasks
If the milestones won’t be re-addressed at a later time in the project

40. What project closeout report section explains what went well and what went wrong during the project?

Key accomplishments
Next steps
Resources and project archives
Lessons learned

41. What should a project manager do at the end of a project to document acceptance from all stakeholders?

Review the budget with stakeholders
Review the risk register with the stakeholders
Ensure you have written proof that all stakeholders are happy with the outcome
Ensure training documentations are finalized with the stakeholders

42. Fill in the blank: The project closeout report is made by project managers primarily for _____.

team members
project managers
stakeholders
vendors

43. During the project closeout stage, you plan to take the team out and award them dinner for their accomplishments. What step of the project closure stage are we implementing?

A performance review
An an impact report meeting
A retrospective meeting
A team celebration

44. As a project manager, which of the following should you include in the closeout report? Select three that apply.

Daily project tasks, such as a breakdown in a spreadsheet
Resources, such as the original project plan
Key accomplishments, such as which objectives the team met
Open items, such as ideas for changes you’d like to make

45. What items will help the customer understand the product after project closing? Select all that apply.

How to guides
Risk registers
Statement of work
Product manuals

46. Due to an inadequate handoff, the final deliverable never made it to the customer. What type of project does this describe?

Abandoned
Unwritten
Unapproved
Never-ending

47. As a project manager assigned to a new project, what document can you reference in order to get information on past similar projects?

The stakeholder feedback survey
The team members’ performance review
The statement of work for the new project
The project’s closeout report

48. What should a project closing report resources section include? Select all that apply.

Documentation of stakeholder feedback
Links to the original project plan
Technical information for product deliverables
Phone numbers of all team members and stakeholders

49. Fill in the blank: When closing a project, you should gather _____ from your team to help you improve processes and grow as a project manager.

compliments
rewards
opinions and biases
feedback

50. Fill in the blank: A _____ is a meeting to discuss successes, failures, and possible future improvements on the project.

retrospective
stakeholder review
closeout
status update

51. What is the purpose of the impact report?

Protect the scope of the project by properly communicating project issues
Determine if the project needs a small closing process at the end of each milestone
Review the project with team members to discuss the details of the project
Demonstrate how the project went and discuss the impact of its product or service

52. What opportunities does the project closeout document provide for project managers? Select all that apply.

The team will be able to prevent confusion about the project in the future.
The team will be able to ensure every task is complete.
The team will be able to reflect on performance.
The team will be able to celebrate more in the future.

53. Fill in the blank: A retrospective is an opportunity for _____.

feedback and lecture
criticism and collaboration
planning and introspection
reflection and improvement

54. A project manager describes the purpose and process of a project in their closeout report. What section are they writing?

Open items
Key accomplishments
Executive summary
Lessons learned

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Course 3: Project Planning: Putting It All Together
Course 5: Agile Project Management
Course 6: Capstone: Applying Project Management in the Real World