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1. Your computer boots at very low resolution that cannot be increased through display settings. What is the most likely solution?

  • The connection between the display and the computer is loose
  • You need to reinstall the display drivers.
  • Some of your RAM is failing.
  • You need to replace your monitor.

2. Which statement about a modular power supply is true?

  • Its cables are detachable.
  • Its power output can be varied to save electricity.
  • It is built from a cluster of smaller, easier-to-install power supplies.
  • It has dedicated power reserved for different computer components.

3. What are the long-term and short-term categories of storage in a computer?

  • RAM and ROM
  • SSD and HDD
  • standard memory and cache memory
  • memory and permanent (drive) storage

4. Does an incognito window prevent websites from tracking your activity on the web?

  • Yes. Incognito mode encrypts data packets, making it difficult for websites to track your activity.
  • Yes. Incognito mode blocks all cookies and tracking IDs and suppresses browser history.
  • No. Incognito mode only prevents the site from appearing in your browser history.
  • No. Some websites track by ID, and if you sign into a site even in incognito, your activity is known.

5. What is referred to by SSID?

  • Service Set Identifier, a wireless network’s name
  • the server-side ID used to identify devices on a network
  • the MAC address broadcast for a wireless network
  • an older security protocol for Wi-Fi networks

6. You notice that a program crashes at a specific time. Which tool can you use in Windows to discover the cause?

  • Task Manager
  • Resource Monitor
  • Event Viewer
  • Performance Monitor

7. What does the acronym RAID refer to?

  • Replicated Array of Internal Devices
  • Redundant Array of Independent Disks
  • Recoverable Advanced Integration and Duplication
  • Repeating Architecture for Internal Drives

8. What must you confirm before performing a processor upgrade?

  • The new processor is compatible with the current motherboard.
  • The new processor is the same type as the old.
  • The new processor fits into the old processor’s slot.
  • The new processor is compatible with the operating system.

9. What is a fixed disk?

  • nonremovable mass storage
  • any mass storage device that is not an SSD
  • mass storage that has been repaired
  • any internal mass storage device

10. The computer consistently boots into Safe Mode. How would you address this issue?

  • Fix the issue in Safe Mode that is causing the system to restart in this mode.
  • Edit the Registry key that controls the boot sequence.
  • Check the MSCONFIG utility to ensure that Normal boot is selected.
  • Hold the Shift key as Windows boots.

11. What is the process of moving data and programs from an old computer to a new one called?

  • An official term does not exist, though it is colloquially referred to as a “brain transplant.”
  • account cloning
  • profile transfer
  • migration

12. Tania was told to address an issue in the UEFI. How is it accessed?

  • from the BIOS
  • by using the System Configuration Utility (MSCONFIG)
  • from the computer’s startup menu
  • on the network

13. The mouse pointer is behaving erratically. What should you do first?

  • Restart the computer.
  • Disassemble the mouse to look for loose parts or corrosion.
  • Clean the mouse, specifically its optical sensor, and ensure that you are using it on the proper surface.
  • Use the keyboard instead.

14. A Bluetooth peripheral is prompting for a passcode to complete the pairing/connection process. What is the peripheral, most likely?

  • mouse
  • all of these answers
  • keyboard
  • headset

15. Which I/0 components are typically found in a chipset on the motherboard?

  • USB. SATA, and internal communications
  • display adapter, networking, audio, and basic I/O
  • the processor, RAM, and expansion cards
  • I/O components are not on the motherboard. They are located on
    the rear of the case.

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