Module 4: Building your Capstone Project

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In this post, I provide accurate answers and detailed explanations for Module 4: Building your Capstone Project of Course 7: Capstone: Preparing to work as a Cloud Support Associate – AWS Cloud Support Associate Professional Certificate.

Whether you’re preparing for quizzes or brushing up on your knowledge, these insights will help you master the concepts effectively. Let’s dive into the correct answers and detailed explanations for each question.

Module 4 Quiz

Graded Assignment

1. Which of the following is an effective way to demonstrate active listening when interacting with customers?

  • Interrupting the customer frequently to show you understand their issue.
  • Maintaining a calm and composed tone while taking steps to resolve the issue.
  • Providing solutions before fully understanding the customer’s problem.
  • Acknowledging the customer’s challenge and rephrasing their concerns. ✅

Explanation:
Active listening involves making sure the customer feels heard and understood. Rephrasing their concerns demonstrates that you are fully engaged and focused on their issue.

2. Consider a scenario where a customer submitted a support case. Their issue is about not being able to attach a newly created Amazon Elastic Block Store (Amazon EBS) volume to their existing instance. Before submitting the case, the customer could use AI tools for troubleshooting. What is true regarding AI tools in support?

  • AI tools can provide direct resolution recommendations for common misconfigurations. ✅
  • AI tools automatically resolve issues without any customer input.
  • AI tools automatically escalate the case to a support associate if the issue is too complex.
  • AI tools are complex and ofter require more time than traditional methods of cloud assistance.

Explanation:
AI tools can help customers quickly identify common issues and suggest solutions, but they don’t automatically resolve issues or escalate cases unless necessary. They aim to guide users through troubleshooting steps.

3. Which of the following statements about the professional experience section of a resume is correct?

  • You should use personal pronouns such as “I,” “me,” and “mine” when describing your achievements.
  • If you have limited professional experience, you should leave this section blank.
  • You should include quantifiers such as “increased,” “reduced,” “saved,” or “generated” when describing your achievements, but only if you can explain and justify the numbers during the interview. ✅
  • The professional experience section should be listed in reverse chronological order, starting with your oldest job or project.

Explanation:
Using quantifiers helps potential employers understand the impact of your work, but you should be able to explain the numbers or results during an interview to back up your claims.

4. Which statements are TRUE about the benefits of virtual portfolios. (Select TWO)

  • They allow you to include explanations of the scenarios encountered and how you provided solutions. ✅
  • They are only useful for showcasing hypothetical solutions and not real-world implementations.
  • They demonstrate your ability to identify and evaluate requirements, and work towards a solution that meets those requirements. ✅
  • They are a mandatory requirement for all job applications in the technology industry.
  • They provide an analysis of a project that meets customer demands utilizing the technology and products in the space.

Explanation:
Virtual portfolios allow candidates to showcase real-world problem-solving by explaining scenarios and solutions. They also highlight critical thinking and solution-building capabilities, which are important for employers.

5. Which of the following is the first step in bridging gaps in your knowledge and skills?

  • Enrolling in online courses
  • Earning certifications
  • Self-reflection ✅
  • Joining cloud communities

Explanation:
Self-reflection is the first step because it allows you to identify where your knowledge gaps exist. From there, you can decide how best to address them, such as through courses, certifications, or other methods.

6. Which of the following statements about researching the interview experience for an organization is true?

  • Information about the interview experience is always readily available online.
  • Researching the interview experience can provide insights into the types of questions and topics covered. ✅
  • It is unnecessary to research the interview experience, as all organizations follow the same interview process.
  • Researching the interview experience is discouraged, as it may lead to biased expectations.

Explanation:
Researching the interview process helps you prepare for the types of questions that may be asked, including technical and behavioral questions, which can improve your performance during the interview.

7. Which of the following is the first step in designing a scalable cloud architecture with a support plan in mind?

  • Identify goals and requirements for the architecture. ✅
  • Evaluate a specific scenario that the architecture will support.
  • Find resources to help customers achieve their business goals.
  • Assess potential pitfalls and create a recovery strategy.

Explanation:
The first step in any cloud architecture design is understanding the business goals and requirements. This guides the design of the infrastructure to ensure it is scalable and supports the organization’s needs.

Related contents:

Module 1: Review of Cloud Support Topics
Module 2: Job Seeking Concepts
Module 3: Preparing for an Interview

You might also like:

Course 1: Introduction to Information Technology and AWS Cloud
Course 2: AWS Cloud Technical Essentials
Course 3: Skills and Best Practices for Cloud Support Associates
Course 4: Cloud Support Essentials: A Technical Approach
Course 5: Skills for Working as an AWS Cloud Consultant
Course 6: DevOps on AWS and Project Management

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