Module 1: Troubleshoot Cloud-Related Issues

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In this post, I provide complete, accurate, and detailed explanations for the answers to Module 1: Troubleshoot Cloud-Related Issues of Course 3: Providing Technical Support for AWS Workloads Whether you’re preparing for quizzes or brushing up on your knowledge, these insights will help you master the concepts effectively. Let’s dive into the correct answers and detailed explanations for each question!

Knowledge check

Practice Assignment

1. AWS Basic support offers the ability to open cases for account and billing questions, and access to AWS documentation, technical papers, and support forums. Which other benefit is included with AWS Basic support?

  • Use-case guidance on what AWS products, features, and services to use
  • White-glove case routing
  • Access to service health checks ✅
  • Access to all AWS Trusted Advisor checks

Explanation:
AWS Basic Support includes limited features such as customer service for account and billing questions, access to documentation and support forums, and access to AWS service health checks. It does not include use-case guidance, white-glove routing, or full Trusted Advisor checks — those are features of higher-tier support plans like Business or Enterprise.

Knowledge check

Practice Assignment

2.


  • A place to learn the fundamentals of services and to start building on AWS…
    AWS Documentation
    Explanation: AWS Documentation provides official guides, code samples, tutorials, SDKs, APIs, and CLI references for learning and using AWS services.

  • A tool that provides recommendations that help you follow AWS best practices…
    AWS Trusted Advisor
    Explanation: Trusted Advisor runs checks on your AWS account and gives recommendations on cost optimization, security, performance, and fault tolerance.

  • The only AWS managed community where experts review answers…
    AWS re:Post
    Explanation: AWS re:Post is a community-driven Q&A service where users get answers reviewed and written by AWS experts.

  • AWS technical content that’s authored by AWS and the AWS community…
    AWS Whitepapers and Guides
    Explanation: These documents provide reference architectures, use-case scenarios, and best practices for designing and using AWS services.

  • A tool where you can learn about the availability and operations of AWS services…
    AWS Health Dashboard
    Explanation: AWS Health Dashboard gives personalized alerts and health data on AWS services and your account’s usage.

  • A collection of curated, self-service AWS Systems Manager automation runbooks…
    AWS Support Automation Workflow
    Explanation: These are automated runbooks designed by AWS Support to help diagnose and resolve common support issues.

3. Which AWS Support plan do all AWS customers receive automatically without additional costs?

  • Developer
  • Business
  • Basic ✅
  • Enterprise

Explanation:
AWS Basic Support is the default support plan included with all AWS accounts at no extra cost. It provides access to customer service, documentation, whitepapers, and support forums.

4. When a user tries to launch a new instance, they receive the InstanceLimitExceeded error. The error indicates that the user reached the limit on number of running On-Demand instances in the AWS Region. Which recommendation will help the user resolve the issue quickly?

  • Create an AWS Technical case
  • Create a service limit increase case ✅
  • Enable AWS Trusted Advisor
  • Post a question on AWS re:Post

Explanation:
This error means you’ve reached the default instance quota. To resolve it quickly, submit a service limit increase request via AWS Support.

5. True or False: The use of a divide-and-conquer strategy can help users systematically isolate and handle the specific components of an issue.

  • True ✅
  • False

Explanation:
Divide-and-conquer is a proven troubleshooting method that breaks down complex problems into manageable parts, helping identify and resolve issues efficiently.

6. Which main factors should a company consider when choosing an AWS Support plan? (Select TWO.)

  • Business requirements ✅
  • The number of employees
  • Availability Zone
  • Cloud budget ✅
  • AWS Region

Explanation:
The selection of a support plan depends on how critical AWS is to your business operations and your budget for support. Other options like employee count or AZs aren’t relevant factors for support plan selection.

7. True or False: Availability Zones provide the ability to place resources, such as compute and storage, in data centers that are geographically closer to end users.

  • True
  • False ✅

Explanation:
AZs are isolated locations within a region for fault tolerance, not necessarily for placing resources geographically closer to users. AWS uses Edge Locations (via CloudFront) for that purpose.

Related contents:

Module 2: Troubleshooting AWS Services
Module 3: Topical Customer Scenarios

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